01-26-2017 06:45 PM - edited 01-26-2017 07:16 PM
MY CANON PRINTER ALARM LIGHT WONT GO OFF. IT SAYS LID OPEN BUT ITS NOT. I HAVE UN PLUGGED IT FOR 10 MINUTES, STILL ALARM LIGHT IS ON. THE PRINTER IS A PIXMA MX340 4-IN, ITS ON WIFI AND ITS ABOUT 5 ISH YEARS OLD. NEVER EVER HAD ANYTHING GO WRONG WITH IT BEFORE. I HAVE ONLY REFILLED THE COLOR INK TWICE (IN 5 YEARS) SINCE I NEVER REALLY USE IT AND REFILLED THE BLACK ABOUT 5 TIMES. JUST OUT OF THE BLUE THE ALARM LIGHT CAME ON SO I AM REALLY NOT SURE WHAT IS GOING ON.
THANKS FOR ANY HELP GIVEN.
01-26-2017 06:53 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer you have, operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
01-27-2017 06:28 AM
What is the exact wording of the error that you are experiencing?
Is there a error code on the LCD of your printer? If so, what code appears?