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Registered: ‎02-22-2016

6620 "No Paper" prompt when paper is present

Hello Canon,

 

I am printing 160+ 5x7 borderless invitations on 60lb paper. After inserting a full stack of paper, and confirming the size w/ paper quality, the printer continuously fails to pickup the 5x7 sheets. 

 

After removing and re-inserting the papertray, press ok on the printer prompt. The printer is then able to take on paper for about 1-3 sheets.

 

I have opened all doors and inseptected for jams. I also have done at least 3 cleanings.  

 

Please advise if the following should be attempted to fix the error. 

  

 

I am still under warranty; please advise what are the steps to invoke my warranty with canon usa.

 

Thank you support.

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