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Posts: 2
Registered: ‎02-22-2016

6620 "No Paper" prompt when paper is present

Hello Canon,


I am printing 160+ 5x7 borderless invitations on 60lb paper. After inserting a full stack of paper, and confirming the size w/ paper quality, the printer continuously fails to pickup the 5x7 sheets. 


After removing and re-inserting the papertray, press ok on the printer prompt. The printer is then able to take on paper for about 1-3 sheets.


I have opened all doors and inseptected for jams. I also have done at least 3 cleanings.  


Please advise if the following should be attempted to fix the error. 



I am still under warranty; please advise what are the steps to invoke my warranty with canon usa.


Thank you support.

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