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New Contributor
Posts: 3
Registered: ‎04-10-2020

2 issues with NG7720 printer

I have had an MG7720 printer for a while now and havebeen pleaased witnh it.


2 issues have developed recently.


I a,m using it witgh a Macbook Air, O/S 10.13.6

Printer Proxy is 13.6.1


Issue 1) Now, faiurly frequently I get asked if I want to install the printer software (already installed on this Mac).  Why?


Issue 2) More recently, the printer will ONLy print one-sided, EVEN if 2-sided printing is selected in thepreferences.  Is there a plist or omethgig similsr which has become corrupted?  Upuntil a couple of weeks ago 2-sided printing worked perfectly.  THat saved me paper :-)


I have tried deleting all printers on the computer and let it install the drivers hgain - no chnge in either issue.


Thanks in advance.  Mike H.

Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: 2 issues with NG7720 printer

Hi mhobart,


When you re-add the printer, are you selecting "Bonjour Multifunciton" or are you selecting the "IJ Network" listing in the Add window?






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