01-14-2016 07:06 PM
1 year old mg7120 won't use yellow ink. Replaced with Canon ink. Ran the cleaner. Still nothing. Help!
01-21-2016 01:09 AM
Hi Pfike,
When inks do not print, we recommend performing at least one cleaning and two deep cleanings on the printer by following the steps located here to try and get the ink to print. If the ink still does not print, the printer may require servicing. We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) to obtain your servicing options. There is no charge for this call.
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