01-30-2014 07:32 AM
First check online to see if your serial number is covered under their recall. They list the range of serial numbers for this problem with the S100 on their website. Just type the error code you are getting from the camera into your browser. That should bring it up right away. If your serial number is not included in the recall, call them and ask to speak to a supervisor. Explain the problem and they MAY send you a mailing label to return it to their repair center. They may or may not charge you- I can't speak for Canon, but my experience has been that they will look at it and call you first before they charge you- and they MAY not charge you. It all depends on what they find when they examine the camera. But you should contact them.
01-30-2014 02:40 PM - edited 01-30-2014 02:46 PM
Have you seen this from Canon Australia, may be another issue I don't know.
01-30-2014 03:20 PM
Yeah, NO. I thought it was better at first, but the blink detection did not remedy my shutter problems. Shot with my S100 today in Auto, P, and Av modes (both jpg and RAW) and more often than not, it took 5-6 seconds for the shutter to trip. Very frustrating.
01-30-2014 10:39 PM
Yeah you could contact Canon like I did, where I had the camera sent in for repairs a total of three times to fix the shutter. My camera is now out of warrantee and the shutter issue was never fixed.
02-06-2014 04:44 PM
I have been struggling with the shutter release problem with my S100 for the last 3 or 4 months. It is almost 2 years old. I bought it in the US but live in Canada. When I called about this problem, I was told I had to fill in a repair request and they would give me an estimate and then I could send it to them. Right away the cost is $160 which I must pay upfront before I get a ticket to send it in. I believe it is a firmware problem but I can't re install it, according to them. I have tried all the fixes suggested, but it sometimes works and more often doesn't and sometimes takes about 5 seconds to click.
I have a digital SLR as well and have always opted for Canons. I also own an underwater housing. At this point I won't get it fixed and won't buy another Canon camera if this is how the response is to something a number of people are experiencing. There are other makers now that offer very competitive cameras and perhaps, better service.
02-06-2014 05:03 PM
I just tried one more thing...a reset. Hadnt done that before, it seems to have helped. But, what surprises me as I reflect on thi,s is that the help person never suggested any alternatives, only to send it in for repair. That might indicate they know about the problem but don't want to fix it. It would seem, if it is an unknown problem, they might have given me some ideas on the line to do something about it, like a reset. I am guessing they know it will not work long term and yet don't want to fix it for free.
02-06-2014 05:40 PM
The reset (removed memory card, quick double click of on/off button) did not change the problem of the shutter button not working 95% of time. Back to the drawing board.
02-07-2014 03:39 PM - edited 02-07-2014 03:39 PM
With anything digital a simple 'glitch' will clog things up, especially the address lines.
With any malfunction a 'reset' should be the first thing to try..... if it works 'lucky for you', if it doesn't nothing lost... I've seen this in my electronics repairs - folks struggling to get the thing working, lo and behold they stand in aw when you try a rerset and it DOES work!
There's always that chance that a reset will work.
S100 lens sticking does seem to be another issue that Canon needs to get sorted reading on various forums.