09-05-2013 01:40 AM
09-10-2013 03:19 AM - edited 01-20-2014 09:25 PM
I have the same problem too.
I tried pressing the button in different angle with A LOT of pressure, the camera will focus fine but shutter will not fire.
Occasionally it does but it is certainly not nomral and it indicates probably contact problems within the button.
I am based in Hong Kong, but I do not think humidity is the problem, or else none of the other cameras will work, right?
EDIT: Camera was repaired by the HK Canon centre at a costs of about USD80. I would hestitate to buy another Canon product, seeing the S90 S95 S100 S110 S120 series is being released so quickly consecutively...sounds fishy imo.
10-14-2013 05:05 PM
10-18-2013 04:24 PM
I am having the same problem with S100. After the great performance of S90, I thought I'd continue with the series but I am totally dissapointed with the quality. I have to press the shutter button for a few seconds and really hard before the shutter goes off. After a few patient trials, the camera is pretty much useless.
Unfortunately, I am just outside the warranty period.
11-29-2013 09:19 PM
I registered to this forum just to share my experience with my Canon S100. I bought my S100 in March of 2012. It started exhibiting the same shutter release problem where I press down on the shutter button, but the shutter does not release. Yes, I know you need to press halfway then press fully to release the shutter... that is not the issue. I press halfway for focus, then I press all the way down and the information text on the LCD goes away, but no picture is taken. It's like the camera is hesitating to do something. Sometimes it takes the picture, like 5-10 seconds later. Most of the time it doesn't take the picture at all. It's maybe a 25% success rate of actually taking the picture when I want it to.
I sent it back to Canon under warrantee, and they repaired and sent it back to me. Repair bill says they replaced the entire lens assembly. But, the issue was not fixed and my camera still had the shutter problem. I sent it back again, then they sent it back saying they could not reproduce the issue. I call Canon and they say to send it back again which I do, then I get it back and the top assembly was replaced. STILL DID NOT FIX THE ISSUE. Now my camera is out of warrantee and I have a useless camera which cannot take pictures. I paid $400 for this camera and I am not happy that the issue was never fixed.
12-12-2013 01:08 AM
I bought this camera in the US. However, I was living in Thailand for the last year when this issue came up for me. Not wanting to deal with international mail issues, I chose to forego my still active warrantee in the US and send it to Canon Thailand.
It took a week and about $50 to fix the problem.
My Thai is not technical enough to understand the exact issue, though with the return of my perfectly functioning camera, I was also given a thin piece of circuitry that clearly ran along the top of the camera near/under the shutter release button, that I would assume connects it to the shutter mechanism itself. I haven't had a problem with it since, and this was around 4+ months ago.
It seems that Canon US does not have an interest in being accountable for their own responsibility in the matter. I hope that everyone in this forum, in addition to the likely high volume of others who have not posted here, are able to find a solution.
12-19-2013 06:23 PM
Hi, I am having the same issue as customers described above. I purchased the camera in the summer 2012 for $360 and a year later the camera would not take any pictures. We called repair department and we were offered two options: send camera in for repair at $160 + $10 shipping fee OR purchase a new camera at a discounted rate (again another way for them to make more money).
When I asked the representative if this was a known issue he said no, when I shared my disappointment as to a camera that cost a few hundreds of dollars should last longer, the rep simply replied "I understand".
I then researched online for similar issues and came accross this forum. Obviously, this is an issue multiple customers are experiencing and I believe this is the responsibilty of the company to keep their customers happy (specially when they are not at fault of the problem).
Due to this response, I opened a claim at www.bbb.org hoping this will motivate the company to give a better customer service when the product they sell is not reliable.
12-21-2013 08:57 AM
Hi - I've joined the forum to add my experience on this topic.
My wife has an s100 which is exhibiting a similar issue to those described. I put the camera into the video mode and shot a few short video clips. Then I deleted these and went back to the auto mode and was able to take pictures normally. Whether or not this will continue to be the case .. who knows.
Do you think this points to it being a software problem rather than a physical problem with the camera. Perhaps it could be the memory card as recording a section of video may have moved to use a different section of the card??
I would be most curious to hear if this works for anyone else.
12-30-2013 01:03 PM - edited 12-30-2013 01:06 PM
Just wanted to add further support to this case. My s100 is less than a year old and I have been experieing this exact issue for the past 3 months.
What is Canon doing to support users with this issue? From the previous posters' experience it seems that they are not taking any accountability. Which suggests this is a matter to be submitted to the Consumer Ombudsmen.