11-09-2014 10:28 PM - edited 11-10-2014 03:27 PM
Hello Everyone. Just another Canon S100 user here with the same Shuttler Delay problem. Sometimes it takes 2 to 5 seconds to fire and sometimes it just doesn't fire at all. I'll be calling Canon's Support and see what they are willing to do. If they start to claim they are unaware of this issue or tell me they're going to charge me then I'll just do as others have suggested here and go to the BBB. I don't have a lot of time to waste around with poor support. This issue has been plauging users since at least 2013 and I guarantee that most people don't have the patience to post here or try the cannon support and just throw the camera away and get a new one. I can only imagine how many people we don't know about that are/were affected by this issue. Time for cannon to issue a recall on the shutter delay problem. I might understand if this was one of their cheaper throw away cameras but this is supposed to be a premium camera with a premium price! Makes me very reluctant to get another canon, especially with all the choices we have these days. I will say this though. If Canon does the right thing then I will be the first to come back and post and give the cudos for taking care of the issue. I'm happy to give credit where credit is due. We'll see.
By the way my Serial Number is 442032003451
11-09-2014 10:42 PM
11-09-2014 10:46 PM
Add me to the list. Almost 2015 and I'm another victim of the delayed-or-not-working shutter after owning this one for more than 2 years. Feeling pessimistic after reading others' responses re: repair cost ($160?) - no waaaaay I'm paying that. I'd rather buy another camera, a non-Canon. <Sigh>. Sorry, nothing helpful in this message, just adding to the voices that there has been, and still is, a major problem w/ the S100's shutter release.
11-09-2014 11:01 PM
11-10-2014 07:00 PM
Perhaps some insight that may or may not be confirmed by other users and may or may not help in IDing the underlying issue.
My canon s100 (serial 46xxxxetc) was purchased from amazon Dec 2010 and recently started acting up. The camera focuses but does not take the photo for varying amounts of time and sometimes not at all.
I have discovered that the more steady I hold the camera, the faster it takes the photo- leading me to believe it is a sensor issue. Regardless, it is still VERY annoying, espeically in low light conditions when the camera must be held even more steady for longer periods to begin with. This issue remains when on self timer as well. It would be nice to know if anyone else has noticed this regarding their shutter release problem, and if someone from canon has further insight.
I love this camera and the quality of photos, but this problem is very dissappointing since taking a photo now is almost impossible and renders this nice peice of equipment useless.
11-10-2014 07:45 PM
hello S2 and I am sorry to hear you are part of the S100 problem pool
Some have reported "lens error" messages in addition to the shutter button problem. Which may or may not be related to what you are saying There have been reported cures, maybe temporary but I do not recall the mention of what you are saying. It could be the beginnings of the lens error issue also. I believe this is the longest thread in this forum so I may have forgotten or overlooked a similar post(s).
Have to tried taking pictures on a tripod with the self timer? That's about as steady as one can get absent a remote shutter switch. It also eliminates the shutter switch from the equation and leaves only the focus and light metering system.
Another contributer is collecting serial numbers to process a complaint as well as prompting Canon to step up to the plate and do what's right for it's customers, many who are or were very loyal.
I suggest you add your serial number to her list, her handle is Angela and you can find her most recent post about 3 or so posts back,
11-11-2014 06:13 PM
Mike (Product expert from Canon support) you might want to reconsider that statement now as the problem continues to be reported throughout 21 pages here and dozens of customers. To any objective eye there most definitley is a chronic, inherent shutter button failure with this S100 camera. You posted on page one, it's now up to page 21.
If you can be objective what would you think if you had a S100 with the same problems as all these good people and came across this thread of hundreds of posts reporting it ?
Also there is an obvious lack of any Canon support person now who even dares to try and comment otherwise on this growing issue. And it is growing,
Canon should not be hiding it's head in the sand as it does not seem likely that this is going to go away by itself.
Surely Canon can come up with a fair solution for these customers.
There are many thousands of people who have looked at this long thread of posts, some like myself who do not own a S100 but are watching and waiting for Canon to do the right thing.
Make no mistake this has a broader impact than the S100 owners.
11-11-2014 08:37 PM - edited 11-11-2014 08:38 PM
Mike, I agree with you in so many ways. I posted a reccomendation to this forum to start an online petition to insist that Canon recall the issue. It appears my post was intercepted or I overlooked it. -Nik