10-19-2014 02:27 PM
So that the Community can help you better, we will need to know exactly which camera model you're using. It sounds like you may be referring to the PowerShot SX170 IS, but we want to make sure. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!