12-30-2017 11:55 AM
I have downloaded pixs from this camera for a year. All of a sudden it will not work. I cannot use ImageBrowser EX as I have Windows 10. CameraWidow does not work and does not recognize the camera when plugged in. I have uninstalled, re installed, rebooted until I am blue in the face. Any idas on how to get my pixs off the camera anyone? Thank you.
12-30-2017 04:23 PM
Buy a "Card Reader" they are the answer to a lot of software issues, bad cable connections etc & are inexpensive.
03-26-2018 05:16 PM
Thank you for posting.
I'm sorry for the delay in responding to your inquiry.
From your description, it sounds like the driver for your camera, provided by the Windows operating system, is corrupt and requires replacement. If you're still encountering difficulty, I recommend contacting our technical support team for assistance. For contact options, please use this URL: http://Canon.us/ContactCF