05-08-2017 12:17 PM
I keep getting this message when i try to connect my Camera (canon G16) to my computer (Mc OS 10.12.4)
"connection software for another Canon camera is already running. The software cannot be launched."
05-08-2017 05:05 PM
Thanks for posting.
Let's take a look at the connections on your computer.
Please check Image Capture to ensure that you're camera is correctly recognized by your Mac. Here's how:
Do you see any cameras connected?
05-09-2017 08:14 AM
Thanks for your response Richard. There are no other devices connected to this computer. I have done what you suggested and Image Capture also recognises that there are no camer or scanners etc connected. Any other suggestions?
05-09-2017 04:42 PM
When you installed the software for your camera, did you install "CameraWindow DC 8.10.10b for Mac OS X" from our website (This version should work on your computer)?
While we're waiting, when you located your camera in Image Capture, were you able to transfer your images?