03-07-2018 10:37 AM
Canon cameras are not able to connect over WiFi to any Mac computers running on macOS 10.13 High Sierra, 10.12 Sierra and 10.11 El Capitan. i.e. CameraWindow (WirelessCameraService) has not been compatible with macOS since September 2015 for WiFi connections!
If you want to transfer images from a Canon camera to a Mac computer without up- and downloading tons of images over the internet (ImageSync process via CANON iMAGE GATEWAY), the only way seems to be via USB-cable from camera to computer or via card reader slot on the computer.
03-07-2018 10:42 AM
Yeah, is what we had to resort to. The packaging is misleading. It was one of the reasons we bought it.
I'll make sure to post in the Costco forums and other Canon forums, telling people of this bug. In the hopes Canon might fix this sooner than later.
03-07-2018 03:12 PM
Verify from MAC forum if your computer model is equipped with 802.11b IEEE for MAC OS standard network.
Also verify that you have downloaded Canon camera connect mobile app. not a camera window.
I am not a MAC user but previuos thread that I read is that el capitan and sierra model is capable of wifi.
I agree with USB or computer card reader is the best method of transfering images.
The thing that I dislike canon is that you must be a computer programmer ( expert ) to know all this things about wifi.
03-07-2018 04:36 PM
Camera Connect is made for mobile devices using iOS and Android operating systems. Therefore Camera Connect is not relevant for establishing WiFi-connection between a Canon camera and a computer running running on macOS operating systems
Quote: „Camera Connect is a unified app that connects your mobile devices to any Wi-Fi® or Bluetooth®-equipped Canon camera or camcorder.“ (system requirements for Camera Connect)
The 802.11b wireless networking specifications are quite old and it will be hard to find routers which do not support this networking standard.
03-08-2018 01:39 PM - edited 03-08-2018 01:42 PM
Only Apple iPhone mobiles and Apple iPad tablets run on the iOS operating system and are able to use the Canon Camera Connect app.
All current Apple Mac desktop and laptop computers run on the macOS operating system and cannot use the Canon Camera Connect app as the app is incompatble with macOS, i.e. MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro and Mac Mini.
03-09-2018 08:20 AM
Owners of MAC and Canon camera that don't work in Wifi - did they complain to consumer affairs about their product misleading add. Not just today but this happened few years back as you have mentioned.
Canon compatible devices like smartphone, laptop, tablet/ipad, video camera, etc. refered as, " smartphone " is mentioned in the printed manual must use canon camera connect mobile app.
01-20-2020 01:12 PM
I have an ELPH 360 HS and a Mac OS 10.14 that could not communicate until a knowledgeable tech support guy at Canon told me to find Image Capture in my applications folder, connect with a USB cable, and presto! It worked.
01-20-2020 01:33 PM - edited 01-20-2020 01:35 PM
innercom_peak Please not that USB-cable connection between Mac computers and Canon cameras has not been a problem.
The problem continues to be that there is no WiFi connection possible between Mac computers and Canon cameras because Canon has ceased to update Canon software for Mac.
This situation has persistsed for several years despite that Canon continues to advertise that Canon cameras are WiFi compatible with Mac computers!