12-05-2014 07:07 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know where you are receiving a request for an authentication code from. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
12-06-2014 04:48 PM
Yes, i tried to link my camera to canon image gateway, logged in to image gateway
and followed the procedures but on my camera digital power shot elph 340HS it won't
show the authentication code as it tells me. Would you please give me the authentication code
so i could enter it in step 9 on my computer which tells me to enter the code. I would appreciate
if you could help me with this situation because i had been cracking my head for 3 days now.
Thank you very much
12-06-2014 09:34 PM
09-01-2016 05:09 PM
I just got my powershot Sx420 IS .I just got it setup to Facebook and gateway.It says to get authentication number from camara.It did not get one.Iim on Facebook and gate way the icon looks lik a loud says to get on the number.Please help me
09-04-2016 05:26 PM
We recommend trying to access the web site with a different browser. In addition, please clear out the browser's cache and temporary files before retrying.
In addition to the above, another thing you might try is to reboot your machine if the issues persist before trying to access. Ensure any machine you're using, if possible, is logged in as administrator.
11-07-2018 04:56 PM - last edited on 11-07-2018 05:00 PM by SamanthaW
Thanks for your post.
For information on the registration of web services and a description (and image) of the authentication code, please click here.