02-27-2020 07:32 PM
I have a Powershot SX60HS. While taking pictures my viewfinder image fades and the image recorded is faded. I can turn off the camera and then turn it on again and the image is normal -no longer faded. It seems to happen when I shooting toward a light source -not directly at the light source. This is new a occurrence--do you think there is a problem with the camera ( about 3 years old). Any insight to this problem would be greatly appreciated.
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02-28-2020 08:56 AM
Yes, that doesn't sound like anything that a change in settings would affect, but it may be a screen or internal connection issue. You can use the link below to submit the camera for repair:
02-28-2020 01:57 PM
I just went on the website you recommended but I just get an voice message that says this product is no longer being supported (PowerShot SX60HS). Do you have any suggestions on how I can get my camera looked at?
02-28-2020 06:47 PM
The Canon PowerShot SX60HS is still being supported. You may fill out an online repair request form at the following link to setup your repair using our online service.
02-28-2020 09:48 PM
Thank you, I did find that Canon would repair my PowerShot SX60 HS. I have the receipt for my original PowerShot SX60HS (broken and could not be repaired). The Canon Repair Center sold me a brand new one from overstock cameras they had for $89.97). I just have my visa transaction for the camera only- will that be enough verification?
03-03-2020 09:04 PM
With regards to the warranty, please send whatever paperwork you have which can confirm the purchase date of the unit. This is what the Factory requires to process a warranty.