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New Contributor
Posts: 3
Registered: ‎10-13-2018
Accepted Solution

Sx730 powershot battery issue

Today i bought a sx730 powershot, after unpacking my camera it says; battery communication error, does this battery display the cannon logo. Then i press yes, and it says; Battery may be counterfeit, please call customer support, shutting off for you safety

If i press no, i can continue, but no battery info is available. Its also not possible charging with the micro usb.

Anyone knows how to solve this

Many thanks
VIP
Posts: 8,322
Registered: ‎08-13-2015

Re: Sx730 powershot battery issue

Is the battery fully charged?  New cameras fresh out of the box need a battery recharge.

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Respected Contributor
Posts: 1,298
Registered: ‎03-01-2014

Re: Sx730 powershot battery issue

It must have some kind of warranty Id talk to the people you bought it from. If not or that's not possible I would try a new Canon brand battery although this is the first time I've ever seen/heard a problem like this. I've used knock-off brand batteries with no problems ever for a long time just not on your model camera

New Contributor
Posts: 3
Registered: ‎10-13-2018

Re: Sx730 powershot battery issue

It was also the first time the store owner heard of this and gave me a new battery. Problem solved, the camera works perfectly now
Respected Contributor
Posts: 1,298
Registered: ‎03-01-2014

Re: Sx730 powershot battery issue

YAY!!! glad to hear !!!

New Contributor
Posts: 3
Registered: ‎10-13-2018

Re: Sx730 powershot battery issue

I saw this camera last week in the US but decided for warranty reasons to buy it in the Netherlands. Was a good choice :-) , would be a long flight
Respected Contributor
Posts: 1,298
Registered: ‎03-01-2014

Re: Sx730 powershot battery issue

Yes, a wise decision on your part! There is little to no cooperation with warranties between countries.

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