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New Contributor
Posts: 4
Registered: ‎05-11-2013

Re: SX280 - battery life shooting video

same - 1-14.0.1.0

Frequent Contributor
Posts: 92
Registered: ‎05-13-2013

Re: SX280 - battery life shooting video

"replacement"  Does that mean you returned the original to Canon or to the retailer?

Frequent Contributor
Posts: 25
Registered: ‎05-08-2013

Re: SX280 - battery life shooting video

I returned my original to B&H Photo, then purchased a new one from Amazon due to a considerable price drop that B&H would not match.
Frequent Contributor
Posts: 34
Registered: ‎05-14-2013

Re: SX280 - battery life shooting video

ME TOO
Frequent Contributor
Posts: 92
Registered: ‎05-13-2013

Re: SX280 - battery life shooting video

Does your battery light stay off or flash red when you switch to video?

Frequent Contributor
Posts: 34
Registered: ‎05-14-2013

Re: SX280 - battery life shooting video

I have the same issue-I have made sure to NOT have GPS and WiFI on when checking the poor battery life- and it is still there.

 

 I called Canon and asked them if they were working on a fix for the problem and they indicated that they were NOT AWARE of any complaints - and WERE NOT- working to fix ANY ISSUES- so I too am trying to decide if I want to return it before my limit is up- I love the picture quality and the range. Should I return it??

Frequent Contributor
Posts: 25
Registered: ‎05-08-2013

Re: SX280 - battery life shooting video

Performance Update:  Battery life still shows as 100% but zooming while video recording triggers the low battery indicator light.  I power it off, turn it back on and full bars show.  No red light during video until I zoom.

Frequent Contributor
Posts: 92
Registered: ‎05-13-2013

Re: SX280 - battery life shooting video

Jessica - Moderator<

 

I hope Canon is working on this as the longer it goes without resolution, the wider the dissemination and the worse the blow back on Canon.

Occasional Contributor
Posts: 17
Registered: ‎05-04-2013

Re: SX280 - battery life shooting video

[ Edited ]

I agree and so far they haven't been willing to admit that there's an issue. I can't recall having such negative customer service experience in quite awhile. Very disappointing so far.

 

One tech support person actually told me that there was no issue even if all of us have the problem with our cameras. There have to be lots more complaints than just all of us. It seems to me that even one person with an issue should be enough to offer a solution.

 

My replacement is arriving tomorrow so we'll see if it has the same issue.

Frequent Contributor
Posts: 34
Registered: ‎05-14-2013

Re: SX280 - battery life shooting video

I read all your comments and came home and tested my 2 batteries. With the canon battery put into the camera yesterday, and used a bit-- I took an additional 200 pictures (no flash, wifi or gps) and 2 movies that exceeded 30 minutes! And while taking the movies - I tried the zoom and the red battery immediately started blinking. I turned the camera off and back on and the battery was full again. When the battery eventually died after the 30 minutes- I put in my non-canon battery and with no gps or wifi, I took about 180 pictures all with flash and zoom, and I squeezed in a 8 minute movie before it died. So yes you are correct- the issue is not battery life- but the battery indicator. I love the pictures-I've taken- and feel much better about my purchase.
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