05-12-2013 08:49 AM
So it's just a false alarm? You can still use the camera for a long time despite of the low battery indicator?
I'm actually happy to read this, as this will probably be solved with a firmware update. If the battery lasts for the "correct" ammount of time, I don't see a reason to return it if you really enjoy the camera.
The only problem I see is that when the battery is really low, you will not know about it, but after some weeks using the camera you get to know when the battery is about to end, based on your type of use, despite of the indicator.
I am going to buy this camera to my trip in October and I was about to give up on it due to reports that the battery life is too short. As I understand now, it's not.
Thank you plfeist for testing the actual battery life. Can you people still with the faulty cameras do the same test? Do a full charge, take pictures until the battery is really discharged, then post the results here?
05-12-2013 09:23 AM
Yes, that's right, it's kind of a "false alarm". Like I said in a previous post, I have not done a thorough test to see if the camera meets record-time specs but it's plenty long for my purposes. I recorded about 15 minutes of 1080p60 a few days ago with the red battery indicator on most of the time. Afterwards, I took a bunch of stills and the battery showed full charge. I'm really very happy with the camera and I'm confident that Canon will eventually address the issue.
05-12-2013 09:31 AM
You can always tell the true battery level by turning the camera off then on again. When the battery is half-way down, it is half-white. That's when I'd be ready to put in a fresh battery.
Even though my SX280 goes to flashing red while using the zoom taking movies, it still takes the movie. And yes, it took somewhere around 800 pictures (I clicked that many times!) before the battery truly went dead.
So I plan to keep my camera for now. I want it for a trip overseas in June, and I am confident that it will do a fine job. I bought two extra batteries to be on the safe side. I don't think I'll be taking many movies, but even if I do, I'm sure it will be able to. I'll just ignore the flashing red icon.
Hopefully there will be a firmware update. If not, I'll consider sending it back after my trip, since it has a year warranty.
05-12-2013 09:36 AM
This sort of seems to be the case. Although in one of my tests, after a bit of recording after shooting 30 or 40 pictures and a couple of short videos the camera shut down in the middle of a video. But when I powered back up I was able to shoot 20 or 30 more pictures with the indicator showing 2 or 3 bars.
There is definately some sort of firmware miscommunication with the battery logic when shooting video. Debating whether to keep it. But if I do, I will just get a couple of 3rd party batteries and keep them charged. They are cheep enough.
05-12-2013 11:07 AM
05-12-2013 01:54 PM
No false warning for me. The camera shut off and I got the 'insert a fresh battery' message - after shooting a few dozen photos and a few minutes of video. I purchased two new Canon brand batteries, so the camera was clearly the issue. What bothers me more than anything is Canon's stubborn unwillingness to even admit there's a problem. I tried several times through email, phone and finally the Canon web site to point out there's a problem, and I hit a stone wall of resistance and denial. I finally got in touch with a nice but unhelpful contact center supervisor who wrote, "Such poor battery performance is not common. The several PowerShot SX280 HS cameras we have here in our office all perform within specifications." Tell that to the people in two threads here on the forum, and numerous people on Amazon.com who report the same issue that brought us all here. I returned my SX280 and bought another brand. Problem solved.
05-12-2013 04:31 PM - edited 05-12-2013 04:33 PM
Yeah I haven't experimented quite enough to verify whether or not it's affecting when the camera shuts down, but I do know that it's coming up when there is a fresh charge, and that I can still get alot of functionality out of it before the battery truly dies. There is clearly a design flaw with this camera, hopefully they will fess up eventually. Seems like something that might be able to be fixed on the firmware side. Any of you who are replacing your cameras, which make/model have you found comparable to the SX280? I'm sorry to get rid of it, but unfortunately I don't want to have to deal with an inherent flaw in a brand new device.
05-12-2013 04:55 PM
Check out Nikon's model in the same price range. The zoom isn't nearly as good (120mm quivalent, compared to 500) but Nikon's low-end aperture is better (f/1.8 compared to f/3.5). The Nikon's sensor is bigger (1/1.7" vs 1/2.3"). Nikon has a RAW option, but the write time seemed very slow to me. In most other ways - excluding battery life, obviously - the cameras are pretty comparable. One thing I noted with the Nikon versus the Canon, the Nikon's photo quality was much better to begin with. It looks like Canon is doing some aggressive compression that leaves the photos feeling a bit crunchy for my tastes. Had Canon been a little more receptive with their customer service, I probably would never have noticed.
05-13-2013 02:34 PM