04-18-2017 03:56 PM
The real question is why are they even trying to get $$ when this is an inherent problem with the SX280 and they offered free repair or replacement and not want $$.
Why should we even have this problem, Canon should just repair ore replace the camera and not ask us for $$ and then you say we have to call them and argue about it.
04-18-2017 07:11 PM
A communication problem at Canon. I also recieved a bill for repair. I called customer service, they were very courtious and said they sent info to the repair center. I noted a "Canon buliton" and I then recieved a no cost repair or replacement. I got , at no cost, another model of the Canon camera. I am pleased with the camera. If you send in your camera note that there is a Canon notice of replacement or repair. Although it took a long time I am pleased with the camera replacment.
04-18-2017 10:01 PM
Yeah, feel free to get upset. This problem has been denied for a year by Canon, and then they finally fess up and pretend they're going to set things straight - and then send you a bill. LOL. What suckers they must think we are!! Good going yet again, Canon!!
Don't get upset, they are resolving the issue with repair or replacement. It's a communication problem at Canon.
04-18-2017 10:17 PM - edited 04-18-2017 10:44 PM
Per my previous post, my camera had a serial number that was part of the Service Advisory, which said they would repair or replace at no cost. I sent the camera in, and was promptly notified that the "estimate to repair" was $93. I called Canon Tech Support to discuss the situation and they agreed to repair or replace at no cost. Tonight I received an update on my repair case, and it says they will be sending me a different camera, the SX710 (doesn't say if it is new or refurb). That looks like a nice camera... going from 20x optical to 30x optical. I just hope it doesn't have the same power problems!! If this fixes the original issue, then big kudos to Canon!
04-19-2017 09:59 AM
The comparison web site snapsort shows the sx280 and sx710 are roughly comparable - more zoom and marginally better aperture (f/3.2 vs. f/3.5) and battery life (230 vs 210 shots), but you lose GPS, high-speed movies, and light sensitivity drops from 6,400 to 3,200 ISO (2 full stops).
And with all due respect, ZERO kudos to Canon on the way it has handled this debacle. They refused for a full year to admit there was a problem, and they're downplaying it to this day - to the point that customers have to find out by word of mouth that there's a service advisory, and it has to be pointed out to Canon employees for them to honor company policy.
04-19-2017 12:03 PM
The 710 is followed by newer models 720 ad 730. Canon is giving away old stock probably a good tax writeoff. I have the 720 I bought because I cured my 280 with the velcro. Love my 280 and don't want it replaced.
04-19-2017 12:04 PM
Can you give me their contact number? My understanding is the 710 has a lesser CMOS sensor than the 280, rendering a lesser quality in low light shooting? Is it true?