01-28-2014 10:09 AM - last edited on 01-28-2014 10:22 AM by Crista
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01-28-2014 02:18 PM - edited 01-28-2014 02:22 PM
You need to remember one thing about 'rechargeables', you will never get the full capacity out until it's been charged about three or four times... but I doubt this is not the problem in your case.
3 seconds I think you said, is bad very bad, something's gotta be drastically wrong, be it the camera, the battery, the charger or the user not charging it properly. The only thing I can ask is, is it a Li-on battery, is the charger suitable for the battery it's charging?
There *could* be another problem... fake batteries, yes they are knocking about.
01-28-2014 09:27 PM - last edited on 01-28-2014 09:35 PM by Danny
I just sent my camera to Canon because of the battery life and now they are saying it will cost me $180 to replace it...even though it is still under warranty!
01-29-2014 06:26 AM - edited 01-29-2014 06:27 AM
Legal advice, thats what you want.
Under warranty the balls in Canons court, you smash it up then it's your problem - but you didn't do anything like that to cause this fault so it's clearly a Canon problem.
Point them to ALL the pages you can find on ALL the forums, reviews etc., relating to this and you oughta have a clear case, that is taking the 'water'..... Canon must be in a pretty bad way!
What a turn up is Canon really that bad?
01-29-2014 10:25 AM
I'll give some legal advice. Don't waste your time. Canon knows you're not willing to spend $200+ an hour to pursue a claim on a $200 camera. The Canon people know that they'll take a hit from some people returning their cameras and griping, but they know others will try to use tape or buy after-market batteries to try to make a brand new camera work. They assume that their name and reputation are so great that they can just ignore a debacle like this just long enough to put out a new model and hope we'll all forget this ever happened. Yes, Canon really is that bad.
01-29-2014 12:48 PM
I'm shopping for a new video camera and found myself looking at Canon's offerings. It's almost automatic based on all my other Canon purchases. But that won't happen now with this camera fiasco going on. I will probably buy Sony or JVC.
01-29-2014 12:59 PM
I don't know where the guys from. Here in the UK we have a free Citizens Advice Bureau (CAB) and Trading standards, we also have no win no fee folks, isn't it the same in USA?
Sure I too will stay wide away from Canon now on.... I don't wanna be buying a product and then them not honoring the warranty - Canon deserves all they get AND I'd be writing to every forum and reviewers that I could find.
Did they give a reason, if not why not? One thing for sure that ain't a firmware fix so what does that say?