02-04-2014 06:50 PM - edited 02-04-2014 06:50 PM
So that the Community can help you better, we will need to know exactly Canon PowerShot camera model you're using. To date, there has not been a "PowerShot 1." Any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
02-04-2014 07:51 PM
02-04-2014 09:07 PM
02-12-2014 08:54 AM