09-04-2014 06:46 AM
Thanks for the post.
Are you able to download images from the camera using other software, like Canon CameraWindow?
If this is a time sensitive-matter, additional support options are available at Contact Us.
09-04-2014 10:04 PM
Hi Mike, I talked with your technical support people and yes I can download pictures to the canon page. However I have always used the windows photo gallery in the past and the tech person advised me to call Windows support. I did and they were unanable to help after they took remote control so I am going to call my antivirus support team. It appears that a virus may be interfering. I had malware cleaned out last week.
Thank You for your interest. ~ pb1114