07-11-2017 03:54 PM
I also have a problem with my Canon Connect app. It has been working for over a year, and then my iPhone storage filled up and wouldn't allow for the WiFi connection. I deleted some apps, deleted some photos, deleted some messages, all in order to free up space on my phone to let the app run. The app does NOT EVEN LOAD anymore. I deleted the app and readded the app. I still can't get the app to load. Any suggestions?
07-11-2017 07:37 PM
Thanks for posting.
I recommend that you uninstall the Camera Connect app, once again, then reinstall it. When you uninstall the app this time, please be sure that any saved state has been removed before re-installing. To do this, double click the home button and swipe the Canon Connect App up and off the screen so that is disappears.
Now, reinstall the Camera Connect app.
07-12-2017 08:26 AM
I tried deleting it again and swiping the app off too. I still am getting what I got yesterday... When I press the app, sometimes I get nothing, and sometimes it tries to load the screen that says "please allow app to use your photos/location" or whatever it says... it goes too fast for me to read. I try to push "allow" but the screen disappears too fast.
07-12-2017 07:19 PM
Thanks for your reply.
I recommend repeating this process once again, but with a difference: before reinstalling the app, please turn your phone off (not a restart) for about 10 seconds, or so, then restart your phone and re-install the app.
If you continue to encounter difficulty, Canon is aware of this issue and is working on a solution. This solution should be available within a few days.
07-12-2017 09:57 PM
I called Canon and spoke with a customer service rep. Yes, they are aware of it. Even though I deleted it and restarted it several times prior to the call, it didn't work. After the call, it worked and I am back in business. Go figure!
08-11-2018 02:03 PM
Hello, I'm trying to get my Canon Rebel t6 camera to connect via the Canon Connect App, and it is not working. The first time I tried, I was successful and able to access my pictures over wifi on my iPhone. However, I haven't been able to do it since. I tried reinstalling the Canon Connect App and I tried resetting the wifi settings on my camera, as you suggested in this post. Neither solution have worked. My camera is blinking green and successfully connected on the wifi network, but my phone won't recognize that the camera is connected. This is very frustrating. Please help!
08-12-2018 02:22 PM
My camera is blinking green and successfully connected on the wifi network, but my phone won't recognize that the camera is connected. This is very frustrating. Please help!
Are you trying to connect the phone to the camera, or to a local Wi-Fi network?
Why don’t you use the phone as the Wi-Fi hotspot, and connect the camera directly to the phone?