02-08-2019 03:19 AM
02-27-2019 10:16 AM
Thank you for posting.
I regret the delay in answering your inquiry.
I recommend erasing the Wi-Fi settings on your camera. This procedure erases all Wi-Fi settings, including those for your home network.
To do this, power your camera on, press the MENU button, then navigate to the Settings (has a wrench & hammer icon) tab. Next, scroll down to "Wi-Fi Settings" and press the FUNC SET button. On the next screen, scroll down to "Reset Settings" and press the FUNC SET button. On the screen that follows, choose "OK", then press FUNC SET, once again.
If continue to encounter difficulty, I recommend contacting our toll-free support team for assistance. You may reach them by calling (800)-OK-CANON (652-2666), Monday - Friday 9:00 a.m. - 9:00 p.m. ET (excluding holidays).