Powershot SD1300 wont turn on

[marnie1062]

Dropped my camera with the lense open and the camera won't power on and lense won't close.  At this point,  I just want the pictures off the memory card.  Can I put the card into a different camera to retrieve the pics?  Also is there any hope of a quick/inexpensive LOCAL fix.  For $120. I can get get a new camera and likely it won't be another canon since this seems to be a common problem in these cameras...... which is v. disappointing.

[Mykolas]

Mamie1062,

I am very sorry to hear that your PowerShot SD1300 was dropped.

You should be able to put the card in another camera for the sole purpose of retrieving the images.  However, a card reader will work best.  We do not know of any repairs you can complete yourself.  This is something that will need to be repaired by our Factory Service Center.

To start your repair process, you'll need to complete a Repair Request on our website.

If the camera is more than a year old, you may participate in the Canon Loyalty Program instead.  The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping.  The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.  Let them know you have been working with online support and the Canon Loyalty Program was offered.  Be sure to have your serial number for your camera at the time of your call.

If this is a time sensitive-matter, additional support options are available at Contact Us.