01-28-2017 09:42 AM
Do you mean Canon EOS software (not recommended as per Canon) or Camera Window (installed, but defunct due to inability to connect via Wifi)? Image Transfer Utility is installed but will not open when prompted for love nor money. It is a dead piece of software.
01-28-2017 10:26 AM
I mean this bundle of stuff, which is what Canon tell you to download.
I installed this lot and then the USB cable lets the PC see the camera. (its a bit picky however, I find that not all USB cables work)
And then, following the steps I outlined on 01-15-2017, the WiFi also connects.
Both methods bring up the Canon in Windows Explorer - - I can't do anything with CameraWindow at the moment. When I connect wiht WiFi I get an error message saying that 'the connected camera is not supported by this software'. Despite that, the Canon pops up in Explorer, and that's good enough for me.
(I have seen Camera Window and the Transfer Utility working but today they do not want to and I don't have time or patience to figure why at the moment.)
09-29-2017 09:28 AM
This is the fix that worked for me when facing exactly the same issue on Windows 10 - 64bit when trying to connect my Powershot SX60 HS via wifi.
Same issue - Manual is missing a steps to "Add Device" when you see the Camera appear within explorer (Windows 10). You need to click on Add Device to install the driver. I believe in Windows 7 it auto installs the driver but seems this doesn't happen in Windows 10, and it needs to be installed manually).
10-22-2017 03:22 AM
10-22-2017 08:47 AM
Me too. I have tried everything, including re-starting the services as suggested by the "Product expert". Control panel add device just says "device not found". My camera (after searching for several minutes) also says "device not found". Not supporting Windows 10 seems bizarre since it was first released July 2015 (version 1507)
Something on your end is blocking the camera. Check your security settings for your access point.
Thousands and thousands of people use it successfully. Assuming that there is a bug, just because it doesn’t work for you, is a false assumption. Take another look at your security settings. Some access points can be configured to only allow certain MAC address to connect.
10-22-2017 11:20 AM
Have checked router settings. I have an HUAWEI HG523a which by default has no MAC filtering. I have logged on to the router and checked for myself. Btw I didn't mean to say there was a "bug" because according to Canon website (as has already been stated on this blog) there is no specific support for Windows 10. That doesn't mean, of course, that there is no workaround. Sadly, in my case, despite following all the recommendations on this site, I am still without a connection.
10-22-2017 05:16 PM
There should be demonstration videos on the Canon Support page for your camera. Or, you can contact Canon Support.
10-31-2017 04:23 PM
Hi - this might be helpful to others. The Canon support page didn't help but customer support did (once they realised I had done everything by the book). The problem preventing connection to my network was the Kaspersky firewall. I have disabled it and am using the standard Windows firewall. Problem solved
11-06-2017 11:26 AM - edited 11-06-2017 11:28 AM
My camera is a G5X and I have the same problem with FB using W10. Used to work but not today I spoke with Product Support and everything appears to be fine at my end but still does not work. I'm frustrated.
03-05-2018 12:30 PM
My camera cant find my laptop and my laptop cant find my camera. I'm on the same access point (my wifi) and everything necessary has been downloaded. I also ran the canon wifi setup. When I click the wifi button on my camera, I click my wifi name, which my laptop is connected to, and while it's searching, I open "add a device" on my laptop but nothing is detected. I have restarted my computer and reinstalled everything as well, still no connection. When I use a usb, it works perfect and it also connects to my phone perfectly. Please help. I'm using an HP laptop, windows 10 with the G7X ii.