05-11-2017 03:23 PM
Every time someone visits my home and wants to use wi fi, I give them the password for the named wi-fi "wireless access point" device I have sitting on a table and they get onto the internet - without paying anything. But when I give that password to my new Canon Powershot ELPH 360 HS (after it has asked me to enter the password), the camera tries to connect for a while and then I get the message "CONNECTION FAILED."
Thanks for trying newsense52, but I'm not buying your diagnosis of my problem - it doesn't make sense.
05-12-2017 08:14 AM
Puzzling question in your situation why not accepted by your wifi provider.
By the way have you installed in your computer the camera window and and choose add a device in your control panel?
Research more where is the error coming from, wish you luck.
05-12-2017 09:07 AM
Yes - I have. installed Camera Window on my PC and I can indeed "add" the camera as a device, but only when it is USB cable-connected to the PC. The problem (I'm repeating myself) is that I cannot connect the camera wirelessy using my wifi wireless access point (WAP), because the camera keeps failing to CONNECT wirelessly to the WAP , even though it does "see" the WAP ( I know that because the WAP's name shows up on the camera screen) and even though I HAVE correctly entered my WAP password on the camera.
Thanks for telling me to "research more" where the error is coming from. The problem is, that's why I came to this forum in the first place - to get help with that research...
The Canon tech support person I spoke with on thephone was not able to say what I need to do in my Windows 10 settings blah , blah to solve this problem - so like I said in my first post - thanks Microsoft and Canon for working so well together...
Seems to me this is Canon's problem - the tech support person told me many Canon owners are having my problem if they have Windows 10 on their PC - so I'm hoping somebody from CANON is reading these messages and rattling the CANON corporate cage appropriately
Thanks for letting me vent.
06-27-2021 10:09 PM
Win 10 updated June 27, 2021.
ELPH 360 HS.
Start, Canon Utilities, Wi-Fi Connection Setup.
I had to add a new device to the camera. Now Wi-Fi camera-to-PC works, Zoom Browser pops up ;-).