12-04-2014 09:32 PM
12-04-2014 09:56 PM
Welcome to the Canon Forums and thanks for your inquiry!
We advise contacting our US-based technical support team to get help regarding your issue! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
We hope this helps!