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New Contributor
Posts: 3
Registered: ‎05-11-2014
Accepted Solution

No sound in recording with g12

Hello, I just bought a refurbished G12 from Canon. I get no sound when I playback a movie I recorded.

Respected Contributor
Posts: 1,465
Registered: ‎03-01-2014

Re: No sound in recording with g12

Check your sound setting in the Menu and see if it is on mute.

New Contributor
Posts: 3
Registered: ‎05-11-2014

Re: No sound in recording with g12

This is the second G12 I've ownwd. Went through every conceivable thing I could think of concerning the audio. Nothing worked - Mute, Un-mute, Volumes, etc. Could not find anything to enable audio.  I do hear a slight sound as unmuted silence. I just bought this as refurbished from Canon.  I read a lot about refurbished units from forums and the like and I was convinced that they are actually better than new because the go through a rigorous exam and testing through  and through and also with human interactions. I read that they actually find hidden problems that never would have been found elsewise. So my first experience has not gone well.

Respected Contributor
Posts: 1,465
Registered: ‎03-01-2014

Re: No sound in recording with g12

Yeah theres not much in the way of settings that would do that. Does the audio work coming off the av jack?

New Contributor
Posts: 3
Registered: ‎05-11-2014

Re: No sound in recording with g12

Thanks. Canon is sending me another camera (Refurbished). Hopefully this one will be "Like New."

Respected Contributor
Posts: 1,465
Registered: ‎03-01-2014

Re: No sound in recording with g12

Excellent, Im glad for you !

Respected Contributor
Posts: 1,465
Registered: ‎03-01-2014

Re: No sound in recording with g12

It happens..they are good cameras though and Canon did the right thing again!

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