08-13-2014 06:17 PM
08-14-2014 06:16 AM
It would appear this has also happened to your KeyBoard output too?
G
08-17-2014 09:13 AM
Hi spk!
Thank you for posting. I have a few questions to ask if you do not mind answering.
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08-18-2014 12:41 AM
Hi Mike. Thanks for responding. Answers to your questions are as follows:
1. Completely blanks.
2. Also blank on playback
3. Yes I can see the menu on LCD
I haven't used this camera lately, but when I used it this spring it worked fine, and I can still view the pics I took then. Thanks for any help you can provide
08-19-2014 06:35 AM
spk,
Please make sure the front of the lens is open and free from any obstructions. If the images taken are still completely blank, then the camera will need to be serviced. To start the repair process, you'll need to complete a Repair Request on our website.
You may also participate in the Canon Loyalty Program as well. The Canon Loyalty Program option allows you to replace your current camera for a discounted fee. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided. If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.
08-19-2014 08:39 AM
Since you can see the menus have you tried a "reset" yet? Also try taking the batteries out and holding the power on button "on" for at least 45 seconds.
08-19-2014 11:49 PM
Thanks John, I'll try that before I give up!
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