I cannot upload pictures from my SX260HS to my computer using the canon software

[mjo007]

This function worked until last week. Now when I try to upload pictures from the camera to my computer using canon software, my camera says "communications error" and will not upload. I had to take the memory disc out of the camera and plug it into the computer. Is there a solution for this new issue?

[Jason]

Hi, mjo007!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!