01-02-2015 09:56 PM
I hope this is the right place to post a complaint about my Canon S100 camera's shutter not working correctly. My daughter purchased two of these cameras, one for me, and one for herself. Both cameras are having the same problem. I hope Canon can help us with this serious problem. What good is a camera if it does not take pictures?
01-02-2015 11:32 PM
If you can return the cameras do it now. Unfortunately those models have a history of having a shutter release button problem. There is another thread here for that specific problem and it is the longest thread in the Poershot forum.
That thread is here:
01-03-2015 10:45 AM
01-03-2015 11:02 AM
Posting serial numbers or any personal/identifiable information in the forum is considered a violation of the FORUM GUIDELINES, and will be removed.
If you are still having issues with your PowerShot S100, we ask that you contact Canon in Canada to resolve your issues.
We ask that you please contact our technical support team here in the US for your PowerShot S100, so that we can take a look at your situation. They're available by phone or email by clicking HERE.
Thanks and have a great day!
01-03-2015 05:10 PM
01-04-2015 03:10 PM
I find it quite surprising that you do not respond to 28 pages of comments regarding this issue on the other thread and yet you directly comment here.
Seems to me that the problem arises after significant use as the contacts in the shutter switch corrode and do not get the contact that they once did. With many users this occurs just outside the 1yr warranty. However, it is clear that this is a design fault as opposed to natural 'wear and tear' and therefore I would expect that a company with Canon's reputation for excellent service would offer free repairs.
Can you please confirm if Canon are preparing a response on this issue?
01-05-2015 10:11 AM
01-28-2015 01:54 PM
Stephen, I need your help with this camera. I called Canon customer service, but was not provided any resolution. Any suggestions on how to remedy this problem with the S100 without sending, for a fee, to Newport News, VA will be greatly appeciated.
01-29-2015 10:19 AM
You can see the details on the product advisory for the PowerShot S100, including the serial number range of potentially affected cameras, by clicking here. If you need any assistance with the issue addressed in the service advisory, or if you have any other concerns about your camera, we recommend contacting our technical support team, whose contact information you'll find by clicking here.
We hope this helps!