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New Contributor
Posts: 3
Registered: ‎05-16-2020
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Help!! Cannot use SX280-HS to transfer pictures

I have a new MacBook Pro and it seems that the computer will not recognize the camera.  I'm using the cable that plugs into the camera and has a USB plug at the other end.  I have to use a USB to USB-C connecter so that I can plug this into the laptop.  The original CD disc, Digital Camera Solution Disk cannot be used since the new computer does not have a disc drive. The Cannon site does not have this software available.  Any ideas.

 

Jerry

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Super Contributor
Posts: 176
Registered: ‎02-23-2020

Re: Help!! Cannot use SX280-HS to transfer pictures

It appears that the newer MacBook Pros come with a USB-C to SD card reader cable.  Have you tried removing your camera's SD card and trying that out?

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Ricky

EOS 5D IV, 50mm f/1.2L, 135mm f/2 L, 600EX-RT (x6), ST-E3-RT, Vixia HF G50
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New Contributor
Posts: 3
Registered: ‎05-16-2020

Re: Help!! Cannot use SX280-HS to transfer pictures

I do not remember my macbook pro coming with a usb-c to SD card reader cable.  Stay tuned while I look for this, possibly asking my friends if they have one, or I have to buy one.

 

Thanks

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Frequent Contributor
Posts: 30
Registered: ‎04-06-2019

Re: Help!! Cannot use SX280-HS to transfer pictures

Using a USB Type C connector means it is an USB 3.0 controller trying to connect to the camera;
I had better luck on using legacy USB devices with recent laptops by connecting them to an hub like this one

 

https://www.trust.com/it/product/21320-oila-usb-c-to-4-port-standard-usb-2-0-hub-(type-a)

 

rather then directly to the laptop port since backward compatibility for builtin USB ports often is only with USB 2.1 devices

 

 

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