Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎06-10-2018

G7x mk 2 will not connect to Samsung note 8

Everything was working fine till android update few days ago.

Camera will no longer connect as phone comes up with message that internet may not be available.

I would really appreciate some help with this.
Honored Contributor
Posts: 6,538
Registered: ‎08-13-2015

Re: G7x mk 2 will not connect to Samsung note 8


@dmimac1 wrote:
Everything was working fine till android update few days ago.

Camera will no longer connect as phone comes up with message that internet may not be available.

I would really appreciate some help with this.

If your phone is displaying that type of message after an OS update, then it would appear that you have more of a phone problem than a camera problem.  

----------------------------------------------------------------------------------------------------------------------------------------------------------

"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Honored Contributor
Posts: 6,538
Registered: ‎08-13-2015

Re: G7x mk 2 will not connect to Samsung note 8


@dmimac1 wrote:
Everything was working fine till android update few days ago.

Camera will no longer connect as phone comes up with message that internet may not be available.

I would really appreciate some help with this.

Yup, it is a Galaxy issue related to the update.  The good news is that there seems be a simple fix.  

 

You need to reboot your phone.  That’s geekish for “turn your phone off, and turn it back on.”  Most folks seem to need to do it at least twice.  My guess is that the update still isn’t complete until after the 2nd or 3rd reboot.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Highlighted
Product Expert
Posts: 917
Registered: ‎10-16-2012

Re: G7x mk 2 will not connect to Samsung note 8

Hi Dmimac1,

 

Thank you for posting.

 

Because the connection for your camera is ad hoc, there is no internet connection.  When you're on your phone's Wi-Fi connection screen, choose the camera, as you normally would.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement