08-13-2019 02:48 AM
I recently “upgraded” from the G7X mk 2 to the mk 3 and have noticed that the new camera seems to struggle with autofocus when shooting video.
I’m pretty new to digital cameras in general but am using my experience with the mark 2 as a reference. With the mark 2 the autofocus seemed “quicker” and was good enough that it never created problems. Yesterday I took the mark 3 with me to Disneyland to shoot video for my kids YouTube channel and 1/3 of the footage was unusable due to poor autofocus. I ended up having to scrap a lot of great footage because the video was out of focus for an extended period.
I have been unable to find any info online about this issue aside from the BestBuy website which 3 out of 3 reviews mention autofocus being a problem! I’m still within the period to return or exchange the product so I’m hoping someone can chime in with advice.
08-18-2019 11:13 AM
I was going to purchase the G7X Mark 3 but I noticed a lot of people complaining about the focus on it. Have you managed to fix it? If there is no fix then I'm thinking of moving to Sony :-(
08-23-2019 04:56 PM
Thanks for posting.
So we may better assist you, please contact our technical support team. You may reach them by calling 800-OK-CANON (652-2666), Monday - Friday 9:00 a.m. - 9:00 p.m. ET, and Saturday 10:00 a.m. - 7:00 p.m. ET (excluding holidays).
08-26-2019 02:47 PM
Thanks for replying. I hope you all issue a fix for this soon. I have a 30 day window to return this camera and it is not usable in it's current state. The support agents obviously cannot fix a bug over the phone.
That said, I encourage everyone to call or submit an email to support so they can prioritize this. It will be an excellent camera when it works someday!