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New Contributor
Posts: 2
Registered: ‎05-27-2017

G7 X Mark II shuts down when usb plugged into computer

I want to use CaptureWindow to import images to my computer. When I plug in the USB cord, the camera shuts down. Is this a driver issue? I had just downloaded all the software (DPP, CaptureWindow) from Canon's website today (I just bought this camera).

 

Thank you.

VIP
Posts: 8,648
Registered: ‎08-13-2015

Re: G7 XMark II shuts down when usb plugged into computer


@Pearson100 wrote:

I want to use CaptureWindow to import images to my computer. When I plug in the USB cord, the camera shuts down. Is this a driver issue? I had just downloaded all the software (DPP, CaptureWindow) from Canon's website today (I just bought this camera).

 

Thank you.


Sounds like a bad cable to me.  How new is the camera?

I'm almost certain that model does not come with a USB cable.  Where did you get yours?  It might be a charging cable, not a data cable.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
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New Contributor
Posts: 2
Registered: ‎05-27-2017

Re: G7 XMark II shuts down when usb plugged into computer

I just bought the G7X today. And I've been using this cable for data transfer for other devices.

VIP
Posts: 8,648
Registered: ‎08-13-2015

Re: G7 XMark II shuts down when usb plugged into computer


@Pearson100 wrote:

I just bought the G7X today. And I've been using this cable for data transfer for other devices.


Where did you buy it?  Take it back for a refund.  I have come to dislike Big Box stores, especially Blue ones.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Super Contributor
Posts: 224
Registered: ‎02-11-2016

Re: G7 X Mark II shuts down when usb plugged into computer

Your camera is wifi capable, the USB function is disabled.

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