Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 12
Registered: ‎01-06-2020

G5x Mark 2 focus issue

[ Edited ]

When using AUTO mode,
Focus on near object around 5~10cm, it can focus correctly and recognize as MACRO mode in GUI. And then point object around 3 meter or farther, it can not focus correctly any more.
But when using P mode with center focus mode,  it would not have this issue.

Because I love the "Hybrid Auto mode" to capture image and video in the same time, if using P mode I can only capture image or video.

My firmware is the latest one released on 12/12.

Not make sure if it is my camera's issue or it is an bug of G5X Mark 2?
Anyone meet the same issue?

More informaiton, it easily reproduce when optical zoom is 3x to 5x.

Product Expert
Product Expert
Posts: 999
Registered: ‎10-17-2012

Re: G5x Mark 2 focus issue

asdhuang, 

We are sorry to hear this is the case.  We recommend sending the unit to Canon to get this issue resolved.  You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/service
  

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 12
Registered: ‎01-06-2020

Re: G5x Mark 2 focus issue

Hi Tim,

Thanks for your replies.
But in P mode, the camera works well, I think it is not physical error in the camera.

It may be an bug in the AUTO mode. Because I check this in other forum and find this issue can be reproduced easily.

Occasional Contributor
Posts: 12
Registered: ‎01-06-2020

Re: G5x Mark 2 focus issue

Hello, anyone here?
Moderator
Posts: 120
Registered: ‎08-20-2018

Re: G5x Mark 2 focus issue

Hi,

 

The Canon Community Forum is not for immediate assistance. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE. You can also contact technical Canon Knowledge Base support at 1-800-OK-CANON (1-800-652-2666).

 

We hope this helps!

Occasional Contributor
Posts: 12
Registered: ‎01-06-2020

Re: G5x Mark 2 focus issue

[ Edited ]

Hi Porcha,

Thanks for the replies, I have checked the knowledge base but can not find any related solution.

Hope Canon can help to check this issue. 

Hoping this camera can make us enjoy the image capturing in AUTO but not need to do some workaround after each capturing.

 

Regards

 

New Contributor
Posts: 2
Registered: ‎01-09-2020

Re: G5x Mark 2 focus issue

Facing the Same issue :((

Occasional Contributor
Posts: 12
Registered: ‎01-06-2020

Re: G5x Mark 2 focus issue

Hi Luis,

Thanks for the update. Because it is the scene easily to meet, hope Canon can check that .

VIP
Posts: 9,068
Registered: ‎08-13-2015

Re: G5x Mark 2 focus issue

There is nothing wrong with your cameras.

If the camera is in Macro mode, it can focus on items that are very close to the lens and magnify them. In Macro mode it is not able to focus on more distant subjects. It seems that you lose the ability to focus out to infinity

When the camera is not in Macro mode, you are not able to focus on subjects very close to the camera. However, you do have the ability to focus all the way out to infinity.

This is the whole point of having a Macro mode.
----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 12
Registered: ‎01-06-2020

Re: G5x Mark 2 focus issue

[ Edited ]

I think It is not make sense that the camera can not focus anymore in “AUTO” mode when leave the Macro scene.
It is expected that it can not focus on far scene when I set in macro mode. But it is not expected the camera can not “Auto” detect Macro/far scene when in AUTO mode.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement