01-06-2020 09:07 PM - edited 01-09-2020 09:10 PM
When using AUTO mode,
Focus on near object around 5~10cm, it can focus correctly and recognize as MACRO mode in GUI. And then point object around 3 meter or farther, it can not focus correctly any more.
But when using P mode with center focus mode, it would not have this issue.
Because I love the "Hybrid Auto mode" to capture image and video in the same time, if using P mode I can only capture image or video.
My firmware is the latest one released on 12/12.
Not make sure if it is my camera's issue or it is an bug of G5X Mark 2?
Anyone meet the same issue?
More informaiton, it easily reproduce when optical zoom is 3x to 5x.
01-07-2020 01:57 AM
We are sorry to hear this is the case. We recommend sending the unit to Canon to get this issue resolved. You may fill out an online repair request form at the following link to setup your repair using our online service.
01-07-2020 02:22 AM
Thanks for your replies.
But in P mode, the camera works well, I think it is not physical error in the camera.
It may be an bug in the AUTO mode. Because I check this in other forum and find this issue can be reproduced easily.
01-08-2020 10:38 AM
01-08-2020 08:47 PM - edited 01-09-2020 09:06 AM
Thanks for the replies, I have checked the knowledge base but can not find any related solution.
Hope Canon can help to check this issue.
Hoping this camera can make us enjoy the image capturing in AUTO but not need to do some workaround after each capturing.
01-14-2020 08:06 AM
01-14-2020 10:37 AM - edited 01-14-2020 10:39 AM
I think It is not make sense that the camera can not focus anymore in “AUTO” mode when leave the Macro scene.
It is expected that it can not focus on far scene when I set in macro mode. But it is not expected the camera can not “Auto” detect Macro/far scene when in AUTO mode.