Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎04-01-2020

G5 X WIfi Connection

My G5 X recognizes my PC, (HP Windows 10), but will not connect.  Camera Connection Application installed.

I'm lost for ideas...any help would be deeply appreciated...thanks

Highlighted
VIP
Posts: 10,433
Registered: ‎08-13-2015

Re: G5 X WIfi Connection

The Product Support page for your camera contains "Wireless" help.

 

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/point-and-shoot-digital-ca... 

 

The first step is to reset your camera back to factory defaults.  Delete any wireless setup you currently have configured.  Do not rename your camera's default wireless name, either.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Highlighted
New Contributor
Posts: 3
Registered: ‎04-07-2020

Re: G5 X WIfi Connection

I am having similar challenges setting up the Wifi connection on a new Dell PC (Latitude 7950) with a G9 X that was already set up with an older PC. 

 

Would you recommend the same course of action-resetting to factory defaults and removing the existing Wifi setting?

 

If so, what other settings are lost when doing the reset?

 

Thanks,

clem

Highlighted
New Contributor
Posts: 3
Registered: ‎04-07-2020

Re: G5 X WIfi Connection

Forgot to add some detail: sometimes the CameraWindow splash screen comes up but usually not, and the splash screen never goes away.

 

It has the added issue of then changing the mouse to nearly microscopic size, but that is probably due to the very high res screen the PC has and the age of the software.

 

Thanks for any help,

clem

Highlighted
VIP
Posts: 10,433
Registered: ‎08-13-2015

Re: G5 X WIfi Connection


@clementine wrote:

I am having similar challenges setting up the Wifi connection on a new Dell PC (Latitude 7950) with a G9 X that was already set up with an older PC. 

 

Would you recommend the same course of action-resetting to factory defaults and removing the existing Wifi setting?

 

If so, what other settings are lost when doing the reset?

 

Thanks,

clem


The camera reset will clear out almost everything.  I suggest that you write down any critical settings that you want to keep around.  You may need to perform a separate reset for Wi-Fi, though, and not need to clear the entire camera.

 

Nest, follow the instructions in the wireless user guide.  You can download it at the link I posted.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Highlighted
New Contributor
Posts: 3
Registered: ‎04-07-2020

Re: G5 X WIfi Connection

Thanks Waddizzle,

 

So you mean delete the current Wifi config on the camera and simply try again?  Failing that, try the factory reset?

 

-clem

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement