03-30-2013 06:40 PM
New G1X. Probably less than 400 shots. Lens extended all the way and froze. Changed battery. Start up - green power light on, lens moves very slightly out and then a kind of grinding, rhythmic sound .... stuck. LED is basically white except (1) on the right third there is (a) several colored (green, red,) vertical lines and (b) a black image that looks like a feather, (2) the 'HS' (?) blue logo is very faint.
Any help much appreciated. First time I have ever had a problem with a digital
Thanks,
Gene3627.
04-02-2013 09:49 AM
Hi Gene3627!
Your PowerShot G1X will need to be repaired by our Factory Service Center. To start the repair process, you'll need to complete a Repair Request on our website. If this is a time sensitive-matter, additional support options are available at Contact Us.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.