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Occasional Contributor
Posts: 13
Registered: ‎12-06-2018

Error when uploading videos from Powershot to Macbook

I am trying to upload videos from my Canon Powershot to Photos (SD Slot is damaged so I have to use USB cables from my camera) but when I do, some videos say "Unable to read medadata. The file may be corrupt" while some other videos say "(null)(File name) The operation couldn't be completed." yet all the videos have been filmed in the same format and I have done this task for years and this has never happened before. Screenshot added for error message.

The memory card is also the same as used before

 

If it helps, my MacbookPro is running macOS High Sierra 10.13.6

 

I attached a screenshot of the error message 

 

Screen Shot 2020-04-19 at 10.24.27 PM.png

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Super Contributor
Posts: 183
Registered: ‎02-23-2020

Re: Error when uploading videos from Powershot to Macbook

I found some interesting notes from 2017 regarding this error and it was due to using cheap USB cables.  Are you using the original USB cable as provided by Canon, or a third party cable?

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Ricky

EOS 5D IV, 50mm f/1.2L, 135mm f/2 L, 600EX-RT (x6), ST-E3-RT, Vixia HF G50
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Occasional Contributor
Posts: 13
Registered: ‎12-06-2018

Re: Error when uploading videos from Powershot to Macbook


@rs-eos wrote:

I found some interesting notes from 2017 regarding this error and it was due to using cheap USB cables.  Are you using the original USB cable as provided by Canon, or a third party cable?


I am not sure where the cable came from but I am using the same cable as before and when I try different cables they all have th same outcome 

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VIP
Posts: 10,188
Registered: ‎08-13-2015

Re: Error when uploading videos from Powershot to Macbook


@rs-eos wrote:

I found some interesting notes from 2017 regarding this error and it was due to using cheap USB cables.  Are you using the original USB cable as provided by Canon, or a third party cable?


I do not think cameras in this demographic come with a cable.  It adds too much to the final price.  I think that there is an assumption made that most users of these cameras will typically own another device that uses a similar cable.  

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"Doctor told me to get out and walk, so I bought a Canon."
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Moderator
Posts: 1,676
Registered: ‎10-25-2012

Re: Error when uploading videos from Powershot to Macbook

Which PowerShot are you using?

 

Generally speaking, we stopped including cables when we started putting WiFi in our cameras, so if your PowerShot has WiFi built-in, your camera wouldn't have come with a cable. Our cables typically have a shielding device on them. It's like a barrell on one end of the cable like this:

 

Shielded USB

 

 

It could be a malfunctioning cable, or it could be corrupt data in the files. Can your camera read the images/videos correctly? 

 

If you don't have another USB cable that matches the camera, you can either get another USB cable, or look into getting an SD card reader, either will do the job. 

 

 

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