08-26-2014 11:16 PM
Hi - I've noticed that if I take a picture with a lighter solid background, I see these grey-ish spots on the final image.
I've cleaned the outermost lens (inside/outside) ... but with that piece off, I can still see the 'spots' in the viewfinder - so the issue must be at a different spot. They are less prevelent when zoomed out ... but get more obvious when zoomed in.
I've attached images of what this is like - has anyone encountered this or know of a DIY way to clean the part that is creating these spots?
Thanks for the help!
Image 1 - The part I removed ... spots still in viewfinder without this piece
Image 2 - example of photo taken (zoomed in) that has the spots
Image 3 - with the part I removed off, I zoomed in on a white piece of paper - to show the spots more easily
08-28-2014 07:30 PM
Looks like dust on one of the inner lenses or on the sensor, looks like this will have to go in for service as stripping the lens assembley down is not an easy task.
08-31-2014 09:46 AM
Thank you for posting.
I am inclined to agree with Davy on this one. These spots look like they are caused by dust or debris on the inside of the camera, possibly on the image sensor. The camera will need to be cleaned by our Factory Service Center. To start this process, you'll need to complete a Repair Request on our website.
05-18-2015 03:55 PM
I know this thread is a little old, but I just had this happen to me as well, and I got lucky with a last-resort solution that SOLVED the issue. It's basically vacuuming it out as described many times on the internet. I've provided one of the links here... http://www.wikihow.com/Clean-Digital-Camera-Lens-with-a-Vacuum-Cleaner
I'd guess the Canon techs would shudder at this, but if you've already decided to just get a new camera, it's worth a try.
10-22-2016 05:16 PM
OMG you saved the day! Your vacuum cleaner trick absolutely saved my Elph 310 HS. I had nothing to lose since the spots were so bad. Now they're gone at even the tightest zoom. Thank you thank you thank you!
10-27-2016 06:57 PM
No problem! Glad I could help pass on this neat little "fix" by someone else who took the risk to figure it out. Feels great, doesn't it !!!