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New Contributor
Posts: 2
Registered: ‎09-01-2018
Accepted Solution

Download of 4k movies with CameraConnect failed on iPad - SX740 hs

[ Edited ]

Just exchanged my SX720hs for the SX740hs and very pleased with it, but ... when downloading images and movies to my iPad using CameraConnect all succeed except the 4k movies (error message is “failed”).

I guess these 4k movies are H264 so should not be an issue on an iPad.

Any ideas or suggestions? Probably another app that I can use, or FTP (cannot find any instructions to connect with ftp to the camera)

New Contributor
Posts: 2
Registered: ‎09-01-2018

Re: Download of 4k movies with CameraConnect failed on iPad - SX740 hs

Official reply from Canon support:

 

Because of the size of the files involved, the transfer of 4K videos is not supported, via Wi-Fi.

 

So the need the Camera Connection Kit for transfering 4K video to the iPad. 

New Contributor
Posts: 1
Registered: ‎04-02-2019

Re: Download of 4k movies with CameraConnect failed on iPad - SX740 hs

[ Edited ]

How do you play HD videos online on PC or Mobile? What is the average size of 1 min 4k video?

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