05-26-2020 12:23 PM
Some of our cameras are no longer supported. Powershot SX700 HS.. I had to take out the SD card and put the pics on my laptop to have and share. My old pics are also on the new app after downloading it, but a lot of our cameras can no longer connect via wifi. Very disappointing. We can still take pics, just don't try to connect to the library, it no longer works. Customer service said Canon really pays attention to what we send in via the survey I was sent so maybe they will make things right? Doubt it, but hoping. Don't give us something and then take it away! I'm still pissed off, but waited to call so I didn't take it out on tech support. I would get all pics on computer so we don't lose them forever.
Canon does not give a crap... period! I am done wasting my time with this worthless company, and will never EVER purchase another Canon product again. I am looking now at replacing my SX510HS with another brand.
05-31-2020 01:50 AM
06-03-2020 03:33 PM
A Mini-B cord is what I now use to get pictures off my camera and into Windows 10.
That does not work for me, all I get is "communication error" when I plug it in.
06-03-2020 05:05 PM
Ideally, once you plug-in, and press the playback button, you should find a picture of your camera in the Windows File Explorer. Then, you would right-click it and select the option to import new images. If something other than File Explorer pops up, you might want to dismiss it and manually navigate to File Explorer to look for your camera. That's the short version of my notes. Good luck.
07-11-2020 09:40 PM
According to the firmware download instructions, it sounds like the download will erase any images on the memory card. Is this correct? How would you recommend downloading the images on the memory card that haven't been saved?
07-22-2020 09:11 AM
I having the same issue, but I discovered something far more disturbing. Neither of my cameras are supported in any way or manner. Can't find software updates, user manuals, nothing. They have even been deleted from the 'My Products' section in my CanonID account. All that I find in the product support section is a breif mesage "We're sorry but we no longer support your particular model. However, please feel free to contact your local authorized Canon repair facility if you need assistance."
Seems that I am the proud owner of a pair of two year old obsolete paper weights.
What are the exact models of your cameras?