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New Contributor
Posts: 2
Registered: ‎04-27-2014

Connecting cam to PC w/Win 8.1

I can't connect, via USB, my silver PowerShot A2500 cam to my PC, Win 8.1 during "set-up". The computer simply doen't "recognize" the device, even after downloaded software from Canon is initiated.

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Connecting cam to PC w/Win 8.1

Hi gemofashop!

 

When connecting your camera to your computer, please ensure the following:

 

  1. Ensure the camera is connected to a USB port in the back of the computer. 
  2. If this is a laptop, please make sure the laptop is plugged in.
  3. Ensure the batteries are fully charged.

Do you see any indication at all on the computer that the camera is connected?

 

Are there any other devices connected to your computer other than the camera, such as a printer or external drive?

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

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New Contributor
Posts: 2
Registered: ‎04-27-2014

Re: Connecting cam to PC w/Win 8.1

Yes, There's a printer connected alo.....

Respected Contributor
Posts: 1,076
Registered: ‎10-17-2012

Re: Connecting cam to PC w/Win 8.1

Hello gemofashop,

Since a printer is connected, I would recommend disconnecting it.  Then reboot the system.  If you are using a USB hub, try to connect the camera directly to the tower.  The camera should give you an indication when a connection has been made.  Is this the case when you connect your PowerShot?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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