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New Contributor
Posts: 1
Registered: ‎05-26-2018

Check Network Settings

I just bought a new Elph 360 HS.  No matter what I try I can't set up wireless settings.  It keeps saying Check Network Settings.  I read that there may be problems on Canon's end.  Does this happen often?  At this point, I'm ready to return the camera.  I needed to set it up before I send it to my son in Guatemala.  I really don't want to wait a week to get it up and running. 

Product Expert
Posts: 978
Registered: ‎10-16-2012

Re: Check Network Settings

Hi Jennymom4,


Thanks for posting.


The Canon iMAGE Gateway, which is required for the wireless transfer of images, was taken down for maintenance, however our technicians ran into difficulties requiring additional work. They are currently working to restore this service. We regret the difficulty this has caused.


As a work-around, you may still transfer images using your camera's USB terminal. The USB terminal, on PowerShot cameras, is underneath a cover on the right-hand side of the camera (as you're holding the camera to take a photo).


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New Contributor
Posts: 1
Registered: ‎07-08-2019

Re: Check Network Settings

I am having the same problem with two cameras that I bought today. I am being prompted to enter an email and a four digit code and then I get a "check network" message. 

Both cameras are ELPH190IS

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