12-24-2019 07:52 AM
12-24-2019 08:25 AM
Hi There,
It sounds like your camera has a lens error. It is usually caused by debris in the zoom barrel or part of the lens may be out of alignment. If that is the case, it would need repair.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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