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Occasional Contributor
Posts: 10
Registered: ‎02-16-2016

Canon a worst product and service

[ Edited ]

Product Serial Number: [Serial number removed per forum guidelines]

Date of Purchase: 11/27/2015

 

I bought cannon SX520 HS camera [NEW].

When inserting memory card, it shows memory card error.

But same memory card working good in other cameras.

Memory card: 32GB, SanDisc, Class 10.

 

This camera was bought in US, now I am in India.

I took cannon to service center in India, they said USA warranty cannot be applied here.

Now they say PCB UNIT have to be replaced.

 

PCB UNIT defect and to be replace

 
Part Charges                           Rs.2518/-
Service Charge                        Rs.750/-

Service Tax                             Rs.105/-
Total Charges                          Rs.3373/-

 

I bought this for 99$ + tax.

I have not even took a single photo, it needs a service for 60$ (3373Rs + some other charge).

I can’t afford so much for a repair, it is better to buy a new once than to use this repaired one (not canon again)

 

I contact both US and India support, both refused to help me.

They cant waive off the service charge.

They cant extend my warranty.

They cant even give discount for the repair.

Total waste of my money.

How could cannon sell such a useless product? Don’t they test it before selling?

Just insert card and it shows Memory card error.

 

I post this question just to show how bad Canon product could be, don’t trust them.

Super Contributor
Posts: 150
Registered: ‎07-19-2013

Re: Canon a worst product and service

Was this a secondhand camera?

 

g

Occasional Contributor
Posts: 10
Registered: ‎02-16-2016

Re: Canon a worst product and service

[ Edited ]

No it is a refurbished one, ordered through canon website.

Honored Contributor
Posts: 5,756
Registered: ‎11-13-2012

Re: Canon a worst product and service

How much would it cost to ship it to US for warranty repair?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 10
Registered: ‎02-16-2016

Re: Canon a worst product and service

I have no idea, but i think it will be more than cost to get it repaired or the product itself.

Also canon will not ship it back to India, i have no contact in US.

Super Contributor
Posts: 150
Registered: ‎07-19-2013

Re: Canon a worst product and service

What cover does Canon give for refurbished units? 

Occasional Contributor
Posts: 10
Registered: ‎02-16-2016

Re: Canon a worst product and service

[ Edited ]

They give 1 year warranty, only in US.

I might visit US around Dec 2016, not sure about it.

But warranty will be expired by that time.

Honored Contributor
Posts: 5,756
Registered: ‎11-13-2012

Re: Canon a worst product and service

Did you communicate with Canon USA? Do you know they won't ship it back to you after repair?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Super Contributor
Posts: 150
Registered: ‎07-19-2013

Re: Canon a worst product and service

[ Edited ]

So, from what I can tell, the issue is that the cover for a refurbished camera from Canon US doesn't extend to where you are now, and that is India. Correct? Do you have the written warranties and exactly where Canon explains the extent of the warranties with you?

Occasional Contributor
Posts: 10
Registered: ‎02-16-2016

Re: Canon a worst product and service

[ Edited ]

@jrhoffman75 wrote:

Did you communicate with Canon USA? Do you know they won't ship it back to you after repair?



I did not spoke about getting it back.

But they request to send it any of my contact in US, and let them contact canon for service.

Which means they want to accept product form anyone in US and not from India.

 

I think, shipping cost will also be expensive, for the same cost I can get it serviced here or buy a new one.

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