08-18-2018 02:52 AM
I recently purchased a canon powershot sx60 hs and found that it has very grainy video.
Photos look fine.
I film inside and outside and notice grainy results in both environments.
i film in a room with good light and outside i film in the sunlight, im not sure why its doing this...
08-21-2018 01:36 AM
Thanks for posting.
Since this occurs inside and outside and in good lighting, I recommend contacting our Technical Support team. You may reach them by calling 1-800-OK-CANON (1-800-652-2666). Their hours are Monday-Friday 10:00 am to 10:00 pm ET, excluding holidays.
08-21-2018 08:38 AM
At this time, Canon USA does not offer camera support via chat. For troubleshooting an issue like this, we recommend calling so that the agent can troubleshoot one-on-one. Again, the phone number is 1-800-652-2666, and the team is available weekdays from 10am to 10pm Eastern Time. Our agents are right here in the USA, and support at Canon USA is always 100% free.