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New Contributor
Posts: 3
Registered: ‎10-22-2020

Canon PowerShot SX720 HS

  I have a Canon PowerShot SX720 HS that will not connect to my computer any longer.  I have Windows 10.  I even tried deleting my computer from the camera and reentering but it searches and comes back with "connection failed".  Until yesterday, it had no issue connecting.  Any help is appreciated.

Reputable Contributor
Posts: 723
Registered: ‎02-13-2016

Re: Canon PowerShot SX720 HS

Is there any chance that Win10 or some other software has auto-updated in the last day or two?

Esteemed Contributor
Posts: 4,935
Registered: ‎02-17-2016

Re: Canon PowerShot SX720 HS

Are you using a USB charging cable instead of a full USB data cable?

New Contributor
Posts: 3
Registered: ‎10-22-2020

Re: Canon PowerShot SX720 HS

My apologies for not being clear.  I am connecting via WIFI

New Contributor
Posts: 3
Registered: ‎10-22-2020

Re: Canon PowerShot SX720 HS

It is possible as I found my computer had rebooted the other day.  What might I check, that could have changed, to cause this?

Reputable Contributor
Posts: 723
Registered: ‎02-13-2016

Re: Canon PowerShot SX720 HS

You might consider doing a System Restore which will return Win10 settings to a point prior to any recent updates. If your camera connects properly after doing so it points to the software update(s) as being the most likely suspect(s).

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