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Occasional Contributor
Posts: 5
Registered: ‎07-17-2013

Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

[ Edited ]

Cannot download pictures from my Canon PowerShot Elph 300 HS camera.  Get "communication error" message on camera screen when connected via USB to computer.  This has not happened in the past. Is there a fix? I have Windows 7 Home Premium installed on my computer.  The ZoomBrowser will no longer open.  I went to the Canon site and downloaded the ZoomBrowser update .  Still no luck.

 

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

Hi gallium32!

 

We appreciate the post!

 

I would like to see how your camera is being seen in the device manager of your computer.  This will tell me if it is being seen at all or if it is just not being recognized properly.  Please follow these steps:

  1. Connect the camera and power it on in the playback mode.
  2. Click on the Start button.
  3. Click on Computer.
  4. Click on System Properties.
  5. Click on Device Manager.

Do you see anything listed under Portable Devices or Imaging Devices?
If so, what is listed there?
Do you see any "!" or "?" anywhere in the device manager?
If so, where are they and what is listed next to them?

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎07-17-2013

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

My cannon  MG22oo series printer is listed under imaging devices along with an integrated webcam... that is all.There is no "!" or "?" anywhere in the device manager.

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Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

gallium31,

 

Sometimes other imaging devices can interfere with communication.  As a test, try disconnecting your printer and webcam, then restart your computer.  When your computer is restarted, try connecting the camera again to see if it is recognized.

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎07-17-2013

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

Is it possible that the driver for the camera has ben "lost"? If so, is there a place online to download it?  Will try your suggestion.

Occasional Contributor
Posts: 5
Registered: ‎07-17-2013

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

Tried disconnecting and restarting.  Still nothing.  Camera is not recognized.

 

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

gallium31,

 

The driver is built into Windows.  It may indeed be missing or corrupt, but it is difficult to determine at this point.  If it is, the driver will need to be restored.  This is something you will need to contact Microsoft for assistance with.  Until that becomes necessary, we would like to continue to troubleshoot.

 

  1. After following my previous steps, does the camera appear in the device manager?
  2. Is your computer a laptop or a desktop?
  3. What happens when you connect the camera to another computer?
  4. What happens when you try using a different USB cable?

Since this is a more complex issue that is taking some time resolve, you may want to contact us directly by phone if possible.  This will allow us to give you real time feedback and help you get this resolved in a more timely manner.  Please call 1-800-OK-CANON.  Our representatives are available Monday to Friday, 10:00 AM to 10:00 PM EST.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 5
Registered: ‎07-17-2013

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

1. camera still does not appear in device manager

2. laptop

3. have not tried to connect to another computer

4. get same message when using a different USB cable

 

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

gallium31,

 

At this point, it is probably best to contact us directly by phone.  This will allow us to give you real time feedback and help you get this resolved in a more timely manner.  Please call 1-800-OK-CANON.  Our representatives are available Monday to Friday, 10:00 AM to 10:00 PM EST.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎10-04-2014

Re: Canon PowerShot Elph 300 HS displays communication error when connected to computer via USB

I have this issue too. i tried the steps listed and still nothing. The camera does not show up under portable devices or imaging devices. Pleaase help! This camera is less than a year old. Its ridiculous that im already having issues with it.

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