Canon Power Shot A630

[MaryanneC1957]

- pictures are very dark, flash goes off but obviously is not working - I have even tried to use exposure on my computer to lighten but sometimes even that is not enough, please advise

[Mykolas]

Hi MaryanneC1957!

Thanks for posting.

To help the community and myself determine what could be causing this, I need to ask a few questions.

1. What mode is the mode dial set to?
2. Are you shooting in a dark place?
3. How do the images look without flash?

If this is a time sensitive-matter, additional support options are available at Contact Us.

[MaryanneC1957]

Hi Mike,

The mode is set on Auto.  No not always shooting in a dark place.  Without the flash they are pitch black and can not even be seen.  Hope this helps

Maryanne

[Mykolas · Accepted solution]

MaryanneC1957,

At this point, your camera will need to be evaluated and repaired by our Factory Service Center.  To start the repair process, you'll need to complete a Repair Request on our website.

If the camera is more than a year old, you may also participate in the Canon Loyalty Program.  The Canon Loyalty Program option allows you to replace your current camera for a discounted fee.  The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided. 

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.  Let them know you have been working with online technical support and the Canon Loyalty Program was offered.  Be sure to have your serial number for your camera at the time of your call.

This didn't answer your question or issue? Find more help at Contact Us.