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New Contributor
Posts: 3
Registered: ‎09-22-2018
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Canon G7X MarkII can't connect to computer via wifi.

Hello. I have a problem connecting my Canon G7X MarkII to my computer under windows 10.

I have downloaded Canon software and launched "Wireless Camera Connection Settings" on my PC. This software done some changes and I can see my PC on my camera screen.

But camera are trying to connect and after long time of attemting camera show "Connection failed".

I need support.

Screenshots of camera screen are attached.

 

20180923_003123.jpg

 

20180923_003240.jpg

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VIP
Posts: 9,202
Registered: ‎08-13-2015

Re: Canon G7X MarkII can't connect to computer via wifi.

Are you following any directions?  There are step by step, how to videos on the camera’s product support page.

 

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/point-and-shoot/advanced-c...

 

You should be connecting to the same LAN that your PC is connected to, not directly to the PC.  There are also a couple of steps you need to perform on your PC, too.

 

 

 

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"Doctor told me to get out and walk, so I bought a Canon."
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New Contributor
Posts: 3
Registered: ‎09-22-2018

Re: Canon G7X MarkII can't connect to computer via wifi.

Thank you very much! Helpful video. I didn't press add device when I was trying to connect camera to PC.

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